Request Product Support

Please fill out the form below to receive engineering support on your 2G Engineering subsea product.

    Your Name (required)

    Company Name

    Your Email (required)

    Phone Number (required)

    Serial Number (required)

    Part/Model Number

    Original PO Number

    Part/Model Number

    Are all damaged/malfunctioning units with this issue currently under warranty? (required)
    YesNo

    Please describe in detail the damage or issues with each unit you are returning. (required)

    When did the damage/issue occur?

    How did the damage/issue occur?

    Was the unit functioning properly in the past? (required)
    YesNo

    What were the environmental conditions of operation? (required)

    How much time has the unit been in operation and for what duration under each operating condition given above? (required)

    Shipping Address (required)

    Shipping account information (if not under warranty)

    Do you need any additional components? (For example: screws, USB, CAGE code)

    When returning the unit to 2G, please use the original packaging if possible. Use a Pro-Forma invoice for international shipments.

    If a unit is not under warranty, 2G will provide an estimated cost for investigation and any likely repair work. (required)
    OK

    If you wish to proceed with the repairs, the unit will be repaired within 30 days from the receipt and confirmation of the PO. (required)
    I Accept.I would like a quote for the additional cost to expedite the repairs.

    We will be in contact with you shortly to provide troubleshooting assistance, or an RMA number to include with the unit when you ship it to us for repair. (required)
    OK